Terms of Service

Welcome to Basicana, the multi-skills assessments platform. These Terms of Service (the "Terms") govern your use of the Basicana website and services, so please read them carefully. By accessing or using our platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

1. Acceptance of Terms

1.1. By using Basicana, you confirm that you are at least 18 years old and legally capable of entering into a contract. If you are using our platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. User Accounts

2.1. To access certain features and assessments on Basicana, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account.

2.2. You agree to provide accurate and complete information when creating your account and to update it promptly if there are any changes.

2.3. You are responsible for all actions taken through your account, whether authorized by you or not. If you believe your account has been compromised, please contact us immediately.

3. Use of Basicana

3.1. You agree to use Basicana for lawful purposes only and in compliance with these Terms and all applicable laws and regulations.

3.2. You may not use Basicana to engage in any of the following activities:

• Violating any local, state, national, or international laws or regulations.
• Uploading or sharing any content that is harmful, offensive, or violates the rights of others.
• Attempting to gain unauthorized access to other users' accounts or to our systems.
• Impersonating any person or entity, or otherwise misrepresenting your affiliation with a person or entity.
• Interfering with the proper functioning of Basicana or any activities conducted on the platform.

4. Content

4.1. Basicana may provide various types of content, including assessments, reports, articles, and user-generated content. While we strive to ensure the accuracy and quality of our content, we do not guarantee its completeness or suitability for your specific needs.

4.2. You may not reproduce, distribute, modify, or create derivative works based on Basicana's content without our explicit consent.

5. Privacy

5.1. Your use of Basicana is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our platform, you consent to the practices described in the Privacy Policy.

6. Refund Policy

Our refund policy is designed to ensure customer satisfaction and transparency. By purchasing our Services, you agree to the following refund terms:

Eligibility for Refunds

Refunds are applicable only for purchases made directly through our website or authorized resellers.
Refund requests must be submitted within 7 days of the purchase date.

Conditions for Refunds

The skill assessment test was not accessed or used. Technical issues on our platform prevented the use of the service, and our support team could not resolve them within a reasonable timeframe. Misleading or incorrect information was provided at the time of purchase.

Non-Refundable Situations

Tests that have been started or completed.
Subscription fees after the initial 7-day period.
Any custom or special services that have already been delivered.

Subscription Plans

Monthly Subscriptions: Refund requests must be made within 7 days of the subscription renewal date. No refunds will be issued after 7 days from the renewal date.
Annual Subscriptions: Refund requests must be made within 7 days of the initial purchase or renewal date. A pro-rated refund may be issued based on the remaining term of the subscription minus a cancellation fee.

Process for Requesting a Refund

Refund requests must be submitted in writing via email to our support team at [email protected].
The request should include the order number, date of purchase, and a detailed explanation of the reason for the refund.
Our support team will review the request and respond within 5 business days. Additional information may be requested to process the refund.
If approved, refunds will be processed within 10 business days and issued to the original payment method used at the time of purchase.

Dispute Resolution

If you disagree with the outcome of a refund request, you may escalate the issue by contacting our customer service manager at [email protected]. We are committed to resolving disputes in a fair and timely manner.

7. Termination

7.1. Basicana reserves the right to terminate or suspend your access to the platform at any time, with or without cause and with or without notice.

8. Changes to Terms

8.1. We may update these Terms from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated. It is your responsibility to review these Terms periodically to stay informed of any modifications.

9. Contact Information

9.1. For any questions, concerns, or feedback regarding these Terms or Basicana's services, please contact us at [email protected].

By using Basicana, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing Basicana for your multi-skills assessments needs.

Last Updated: June 11, 2024